Privacy Policy
Last Updated: April 20, 2026
1. Introduction
Welcome to TikerAI ("Company," "we," "us," or "our"). TikerAI is an AI-powered EdTech platform committed to protecting your privacy and data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our digital services. Please read this policy carefully.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide, including:
- Account Information: Name, email address, password, phone number, date of birth
- Profile Information: Bio, skills, interests, years of experience, location, headline, profile picture
- Educational Data: Course history, certificates, achievements, learning progress
- Project & Portfolio Details: Project descriptions, code, designs, and related media
- Payment Information: Bank account details for withdrawals, payment method information (processed securely by payment partners)
- Communication Data: Messages, mentorship requests, collaboration inquiries, support tickets
- Verification Documents: ID proof, bank verification documents (for withdrawal requests)
2.2 Information Collected Automatically
When you use our platform, we automatically collect:
- Device Information: IP address, browser type, operating system, device ID, screen resolution
- Usage Analytics: Pages visited, time spent on pages, features used, links clicked, search queries
- Cookies & Tracking: Session cookies, authentication tokens, preference tracking
- Location Data: General geographic location (if permissions granted)
- Performance Data: Page load times, errors encountered, feature performance
2.3 Information from Third Parties
We may receive information from:
- Payment processors (Razorpay and other payment partners)
- Social media platforms (if you sign up using social login)
- Analytics services and business partners
- Verification services for identity and fraud prevention
3. How We Use Your Information
We use the collected information for:
- Service Delivery: Providing learning content, mentorship, collaborations, and platform features
- Account Management: Creating accounts, enabling login, managing subscriptions
- Payment Processing: Processing purchases, subscriptions, and withdrawals
- Communications: Sending transactional emails, course updates, notifications, and support responses
- Personalization: Recommending courses, projects, and mentors based on interests and history
- Analytics & Improvement: Understanding usage patterns, improving platform features and UX
- Fraud & Security: Detecting fraud, preventing abuse, ensuring platform safety
- Compliance: Meeting legal and regulatory requirements (tax, financial reporting, etc.)
- Marketing: Sending newsletters and promotional content (you can opt-out anytime)
4. Legal Basis for Processing (GDPR Compliance)
We process your personal data based on:
- Your explicit consent (for marketing, optional features)
- Contractual necessity (to provide services you've purchased)
- Legal obligations (tax compliance, fraud prevention)
- Legitimate business interests (platform security, improving services)
5. How We Share Your Information
We share your information with:
- Other Users: Profile information visible based on your privacy settings (name, skills, projects, articles)
- Service Providers: Payment processors (Razorpay), email services, hosting providers, analytics tools
- Business Partners: Employers, recruiters (only with your consent)
- Legal Requirements: Government agencies, law enforcement (when legally compelled)
- Business Transfers: In case of merger, acquisition, or bankruptcy
We do NOT sell your personal information to third parties.
6. Data Retention
We retain your data as follows:
- Active Account: Data retained while account is active
- After Account Deletion: Most data deleted within 30 days; some data retained for legal compliance for 7 years
- Transaction Data: Retained for 7 years for tax and financial compliance
- Cookies: Most cookies expire after 1 year; session cookies upon logout
7. Data Security
We implement comprehensive security measures:
- Encryption: All data transmitted via SSL/TLS encryption; sensitive data encrypted at rest
- Access Control: Restricted access to personal data; role-based permissions
- Authentication: Secure password hashing, optional two-factor authentication
- Regular Audits: Quarterly security assessments and vulnerability testing
- Breach Protocol: Incident response plan; users notified within 72 hours of any breach
Important: No method of transmission over the internet is 100% secure. While we implement industry-standard protections, we cannot guarantee absolute security.
8. Your Rights & Choices
You have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request account and data deletion (subject to legal retention requirements)
- Portability: Receive your data in a portable format
- Marketing Opt-Out: Unsubscribe from promotional emails anytime
- Privacy Settings: Control who sees your profile and data
To exercise these rights, contact us at ceo@tikerai.com.
9. Cookies & Tracking Technologies
We use cookies for:
- Essential: Session management, security, login functionality
- Analytics: Understanding user behavior and platform performance
- Preference: Remembering your settings and preferences
You can control cookies through your browser settings. Disabling cookies may affect platform functionality.
10. Third-Party Links & Services
Our platform contains links to third-party websites and integrations. We are not responsible for their privacy practices. We encourage you to review their privacy policies. Payment processing is handled by Razorpay and other payment partners subject to their terms.
11. AI & Machine Learning
TikerAI uses AI and machine learning to:
- Personalize course recommendations
- Generate feedback on projects
- Detect and prevent fraud
- Improve platform features
Your data is processed by our AI systems but never shared with external AI services without consent.
12. International Data Transfers
If you access our platform from outside India, your data may be transferred to and processed in India or other countries. By using TikerAI, you consent to such transfers.
13. Children's Privacy
TikerAI is intended for users 18 and above. We do not knowingly collect information from children under 13. For users 13-18, parental consent is required. If we discover we have collected data from children under 13, we will delete it immediately.
14. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent notice on the platform. Continued use after changes constitutes acceptance.
15. Contact Us
If you have privacy-related questions or concerns, please contact: