Refund Policy

Last Updated: March 16, 2026

1. Overview

Tiker is committed to ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds are provided for purchases made on our platform, including premium subscriptions, projects, courses, and mentorship sessions.

2. Premium Subscriptions

2.1 Refund Period

If you are not satisfied with your premium subscription, you may request a full refund within 7 days of purchase. After 7 days, refunds will not be issued.

2.2 Refund Process

To request a refund for a premium subscription:

• Contact our support team at ceo@tickerai.com
• Provide your subscription details and reason for refund
• Your refund will be processed within 5-7 business days

2.3 Conditions

Refunds for premium subscriptions are subject to the following conditions:

• Your account is in good standing (no violations of Terms of Service)
• You have not already received the majority of subscription benefits
• Refund must be requested within the 7-day refund period

3. Project and Course Purchases

3.1 Digital Products

Tiker offers refunds for projects and courses within 14 days of purchase if:

• The product is defective or missing content
• The product description was materially inaccurate
• You have downloaded or accessed less than 25% of the course content

3.2 Non-Refundable Items

The following purchases are non-refundable:

• Completed or partially completed projects with significant progress
• Courses where more than 50% of content has been accessed
• Downloadable resources that have been fully downloaded

4. Mentorship Sessions

4.1 Cancellation and Refund

If you need to cancel a scheduled mentorship session:

• Cancel at least 24 hours before the session: Full refund
• Cancel less than 24 hours before: 50% refund
• Cancel less than 1 hour before: No refund
• Mentor cancellation: Full refund

4.2 Unsatisfactory Service

If you believe a mentorship session was unsatisfactory, you may request a refund or rescheduling within 24 hours of session completion. Refunds will be reviewed on a case-by-case basis.

5. Refund Processing

5.1 Processing Time

Once approved, refunds are processed within 5-7 business days. Your refund will be issued to the original payment method.

5.2 Payment Method

Refunds are credited to the original payment method used for the purchase. You may see the refund crediting as pending for 5-10 additional business days depending on your bank.

5.3 Currency Conversion

If you paid in a different currency, the refund amount will be based on the exchange rate at the time of your original purchase.

6. Exceptions and Special Cases

Tiker reserves the right to refuse refunds in the following cases:

• Suspicious activity or potential fraud
• Violation of Terms of Service
• Excessive number of refund requests
• Misuse of refund policy

7. No Refund for Account Deletions

If you choose to delete your account, any remaining subscription credits or purchased items will be forfeited and are non-refundable.

8. Dispute Resolution

If you disagree with a refund decision, you may submit a dispute within 30 days. Our team will review your case and respond within 7 business days.

9. Contact Support

For refund-related inquiries, please contact:

• Email: ceo@tickerai.com
• Phone: +91 9539650846

10. Changes to This Policy

Tiker reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the service constitutes acceptance of the revised policy.